PC Requirements

?  Supported Operating Environments 

When setting up the operating environment to work with Talkdesk, please review these requirements:

• Operating System (OS): Windows 10 / OSX 10.14+ / Linux 64bit (Debian 9 or Red Hat 8 based distros) / Chrome OS;
• RAM: Recommended 8 GB of RAM;
• CPU: Intel i5 / AMD Ryzen 5;
• Browser: Google Chrome configured as the default browser and updated to the latest version;
• Security: If you use any software that can block applications, please include Callbar in the allowlist.
• Virtualization: If the agents connect via VDI or remotely, use the Callbar or a SIP Client outside the virtual environment.

?  Headsets

When choosing headsets to handle calls with Talkdesk, please consider the following:

• We recommend using a wired headset with a 3.5 mm jack (analog) port;
• You can use a USB headset but this option will consume resources from your computer;
• We also do not recommendBluetooth/Wireless headsets for professional long-term usage:
  • The battery level is a factor on these devices (the lower the battery, the lower the range);
  • Being a wireless device, it suffers from interference from other wireless devices in the area;
  • Bad reception or increased latency is common, which could falsely point to a network issue.
• If you use Windows OS, follow the recommended settings for Callbar.

?  Learn more about the headsets that we recommend here.

?  Network

Internet Bandwidth

Make sure that enough bandwidth is reserved to work with Talkdesk:

• A good rule of thumb is a 1Mbps symmetrical connection per device;
• Avoid having other people using/sharing your bandwidth while you are on a call, especially if it involves activities that consume a considerable amount of bandwidth, such as:
  • Streaming multimedia content (4K/HD/Full HD Movies);
  • Online gaming;
  • Downloading large content (such as torrents).
• Disable recordings on any DVR / Set-top boxes, as these can consume bandwidth.

For more info, https://support.talkdesk.com/hc/en-us/articles/204370859-Setting-up-Talkdesk-Requirements-and-Best-Practices