- Make sure there aren’t multiple instances of TalkDesk running; including browser and desktop application.
- Is the agent using the desktop application? If not, please have the agent use the desktop application to see if that resolves the issue at hand.
- Capture any call id’s, phone numbers, times, and print screens necessary to escalate the issue.
- Perform a network test – https://networktest.talkdesk.com/
- Clear Google Chrome cache and Hosted App Data
- Most intermittent issues in Talkdesk can be resolved by clearing the browser data. This can help resolve strange behavior or problems logging in.
- Make sure that you are using the latest version of Google Chrome and follow these guidelines:
- Go to Settings by opening the address chrome://settings/ or selecting the option from the drop-down menu in the top-right corner.
- Scroll down to the 'Advanced' section and click on 'Clear browsing data':
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