Admin Steps to Perform a User Password Reset

Created by Kari Welty, Modified on Tue, 8 Apr at 10:13 AM by Kari Welty

To reset a user's Amazon Connect password
  1. Log in to the Amazon Connect admin website at https://instance name.my.connect.aws/. Use an Admin account, or a user account that has security profile permissions to reset passwords.

  2. In Amazon Connect, on the left navigation menu, choose UsersUser management.

  3. Select the user and choose Edit.

  4. Choose reset password. Specify a new password and then choose Submit.

    Resetting the user's password will immediately log them out of the Co

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article